Department KPI View

Click any KPI card to view detailed analysis and historical data

Company

4 on track1 at risk5 critical

COMP_BOOKINGS

Bookings (New)

$715.1K

Target: $1.0M

28.5%

Company

COMP_REVENUE_RECOGNIZED

Revenue Recognized

$1.9M

Target: $2.0M

4.3%

Company

COMP_GROSS_MARGIN_PCT

Gross Margin %

67.6%

Target: 55.0%

22.9%

Company

COMP_CONTRIBUTION_MARGIN_PCT

Contribution Margin % (after delivery labor)

42.0%

Target: 55.0%

23.6%

Company

COMP_CASH_RUNWAY_MONTHS

Cash Runway (months)

3.66x

Target: 3.00x

22.1%

Company

COMP_NRR

Net Revenue Retention (Account NRR)

77.3%

Target: 85.0%

9.1%

Company

COMP_ON_TIME_DELIVERY_PCT

On-Time Delivery %

97.7%

Target: 90.0%

8.5%

Company

COMP_BILLABLE_UTIL_PCT

Billable Utilization %

95.4%

Target: 85.0%

12.2%

Company

COMP_PIPELINE_COVERAGE

Pipeline Coverage (next quarter)

3.39x

Target: 3.00x

12.9%

Company

COMP_ATTRITION_ANNUAL_PCT

Attrition (annualized)

10.8%

Target: 12.0%

9.8%

Company

Customer Success

2 on track0 at risk1 critical

CS_NPS

Net Promoter Score

4.49

Target: 45.00

90.0%

Customer Success

CS_CSAT_AVG

CSAT (avg)

5.00

Target: 4.50

11.1%

Customer Success

CS_RENEWAL_RISK_COVERAGE

Renewal Risk Coverage (health updated)

99.0%

Target: 85.0%

16.5%

Customer Success

Delivery

1 on track1 at risk2 critical

DEL_PROJECT_MARGIN_PCT

Project Margin % (by engagement)

47.7%

Target: 55.0%

13.3%

Delivery

DEL_REALIZATION_PCT

Realization % (billed vs delivered)

90.6%

Target: 85.0%

6.6%

Delivery

DEL_ESTIMATE_ACCURACY

Estimate Accuracy (effort)

66.0%

Target: 85.0%

22.3%

Delivery

DEL_REWORK_PCT

Rework % (as % of delivered hours)

80.5%

Target: 85.0%

5.3%

Delivery

Finance

0 on track0 at risk5 critical

FIN_DSO_DAYS

DSO (days)

67 days

Target: 63 days

6.9%

Finance

FIN_AR_OVER60_PCT

AR >60 days %

77.5%

Target: 85.0%

8.9%

Finance

FIN_BILLING_CYCLE_DAYS

Billing Cycle Time (days)

40 days

Target: 63 days

35.3%

Finance

FIN_WRITE_OFF_PCT

Write-offs % of revenue

89.6%

Target: 85.0%

5.4%

Finance

FIN_OPEX_VS_BUDGET

OpEx vs Budget %

75.6%

Target: 85.0%

11.1%

Finance

IT

1 on track0 at risk0 critical

IT_SYSTEM_UPTIME_PCT

Core Systems Uptime %

128.1%

Target: 85.0%

50.7%

Legal

0 on track0 at risk1 critical

LEGAL_CONTRACT_CYCLE_DAYS

Contract Cycle Time (days)

86 days

Target: 63 days

37.6%

Legal

Marketing

3 on track0 at risk2 critical

MKT_SQL_COUNT

SQLs Generated

253.682

Target: 255

0.5%

Marketing

MKT_SOURCED_PIPELINE_USD

Marketing Sourced Pipeline ($)

$3.1

Target: $3.0

4.9%

Marketing

MKT_COST_PER_SQL_USD

Cost per SQL

$348.3K

Target: $275.0K

26.7%

Marketing

MKT_ABM_COVERAGE_PCT

ABM Coverage (ICP accounts touched)

77.0%

Target: 85.0%

9.4%

Marketing

MKT_WEBSITE_CONV_PCT

Website ICP Conversion %

77.6%

Target: 85.0%

8.7%

Marketing

Operations

0 on track0 at risk1 critical

OPS_PROCUREMENT_CYCLE_DAYS

Procurement Cycle Time (days)

53 days

Target: 63 days

15.1%

Operations

PMO

1 on track0 at risk1 critical

PMO_MILESTONE_ON_TIME

Milestone On-Time %

137.9%

Target: 90.0%

53.2%

PMO

PMO_RAID_CLOSURE_PCT

RAID Closure %

79.4%

Target: 85.0%

6.6%

PMO

Partnerships

0 on track1 at risk2 critical

PARTNER_SOURCED_PIPELINE

Partner-Sourced Pipeline ($)

$2.3

Target: $3.0

22.4%

Partnerships

PARTNER_COSELL_ACTIVATIONS

Co-sell Activations (#)

216.062

Target: 255

15.3%

Partnerships

PARTNER_CERT_COVERAGE_PCT

Certification Coverage %

73.9%

Target: 85.0%

13.1%

Partnerships

People Ops

2 on track0 at risk1 critical

PEOPLE_ENGAGEMENT_SCORE

Employee Engagement Score

5.00

Target: 4.00

25.0%

People Ops

PEOPLE_BENCH_PCT

Bench % (unassigned billable roles)

78.2%

Target: 85.0%

8.0%

People Ops

PEOPLE_TRAINING_HOURS

Training Hours per FTE (monthly)

22 hours

Target: 21 hours

6.0%

People Ops

Recruiting

1 on track0 at risk1 critical

TA_TIME_TO_FILL_DAYS

Time-to-Fill (median days)

72 days

Target: 63 days

15.8%

Recruiting

TA_OFFER_ACCEPT_PCT

Offer Acceptance %

111.5%

Target: 85.0%

31.2%

Recruiting

Sales

2 on track1 at risk2 critical

SALES_PIPELINE_CREATED

Qualified Pipeline Created ($)

$2.9

Target: $3.0

1.7%

Sales

SALES_WIN_RATE_PCT

Win Rate %

24.3%

Target: 30.0%

19.0%

Sales

SALES_SALES_CYCLE_DAYS

Sales Cycle (median days)

62 days

Target: 63 days

0.4%

Sales

SALES_AVG_DISCOUNT_PCT

Average Discount %

111.3%

Target: 85.0%

30.9%

Sales

SALES_MULTI_THREADING

Multi-threading Coverage (# stakeholders)

322.364

Target: 255

26.4%

Sales

Security

0 on track0 at risk2 critical

SEC_AUDIT_FINDINGS_OPEN

Open Audit Findings (#)

327.394

Target: 255

28.4%

Security

SEC_PATCH_COMPLIANCE_PCT

Patch Compliance %

65.9%

Target: 85.0%

22.5%

Security

Support

1 on track1 at risk0 critical

SUP_FIRST_RESPONSE_MIN

First Response Time (minutes)

59 minutes

Target: 63 minutes

5.2%

Support

SUP_SLA_ATTAINMENT_PCT

SLA Attainment %

109.6%

Target: 85.0%

28.9%

Support